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License error 'maximum number of activations has been reached'


The following error may appear while activating your XLSTAT license:

"You have reached the maximum number of activations allowed for this key"

Scenarios and solutions

This error occurs in the following cases:​

1. You transfer your license to a new computer without deactivating it on the old one. 
Solution: You need to deactivate your license key on your old computer. A deactivation guide is available here

2. You try to reactivate XLSTAT after formatting your computer or after your hard disk has crashed. 
Solution: Please report the error and send your license key to our technical support

3. A user has left the company and you try to activate XLSTAT for a new user without deactivating the license on the previous user session (this applies only for multi-users licenses). 
Solution: Please report the error to our technical support including as information the license key and the username of the old user's session.
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