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My perpetual license does not give access to the version I have installed


After installing XLSTAT, you will get the following error message if:
You have a perpetual license but you have no longer access to free upgrades and support.

How does a perpetual work? 

When you order a perpetual license, you get a one-year of free upgrades and support. This means that your license never expires but once your upgrade & support term has been reached you have no longer access to new releases. 

When does this error appear and how can I fix it? 

If you see the above dialog box, it means that you have installed a recent version although your upgrade & support term has been reached. There are two solutions:

  1. Uninstall XLSTAT and download the last version that was released before the end of the upgrade term. Please contact our technical support to request your version or download it via your MyXLSTAT account. 
  2. Order a one-year upgrade and maintenance. This will give you access to the latest version as well as all upcoming version for a year. 

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