Deactivate your XLSTAT license key
This tutorial shows you how to deactivate your XLSTAT license key. This is necessary before:
Formatting or re-installing your computer
Transfering your license to a new computer
Activating a new license while another one is still activated
Automatic deactivation of XLSTAT
Please follow the process below:
Click on the About XLSTAT button in the XLSTAT ribbon. A new window appears.
Please note that there are two ways of deactivating your license:
If you wish to deactivate your license without logging out of your MyXLSTAT account, you must click on the Deactivate button. Confirm that you wish to deactivate your license.
If you wish to log out of your MyXLSTAT account, you must click on the Sign out button, this action will also obviously deactivate your license. A message confirms you that you are disconnected.
Your license should now be deactivated and your XLSTAT version back to Free.
If you wish to activate XLSTAT on a new computer or change your license key, please follow this tutorial to activate your license again.
Manual deactivation of XLSTAT
It is possible that the automatic deactivation fails. This could happen if your computer is not connected to the Internet or if a restrictive firewall filters the request.
If the automatic deactivation fails, the dialog box below appears on your screen:
To deactivate your license in this case, you will need to proceed with a manual deactivation.
Please note that this process requires a computer with an Internet access. It doesn't have to be the same computer that you want to install XLSTAT on.
Step 1: Proceed according to your situation:
If your computer is connected to the Internet, follow this link on your internet browser.
Otherwise, open the link on a computer with an internet access.
Step 2: Copy the deactivation code from the manual deactivation window to the web deactivation form.
Step 3: You should be able to see the message below, informing you about the deactivation success.
Step 4: On the manual deactivation window in the XLSTAT interface, you can now click on Done. Only do so if you have gotten the message pictured in Step 3. If you did not, please try copying the code again to the webpage before continuing.
Step 5: Your license is now successfully deactivated.
Feel free to contact our support if you need help. We will be happy to assist you!
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